Post by flydiver on Jul 8, 2012 19:47:02 GMT 1
If you had this happen I suggest you call them, calmly explain the problem and ask what they intend to do about it.
Don't expect admission of the issue, probably they won't even acknowledge there is a problem. They NEVER EVER do.....never.
Then send them an email with a link to this thread.
If people buy the plane in droves and never complain about the OBVIOUS problems (not crash based) then they aren't motivated to fix it. Most folks just throw up their hands and mod the plane.
There was a similar problem with the Radian prop. It would spontaneously break even when brand new. That had the distinct possibility of sending high speed plastic into people or objects. Of course it was bought in droves by new pilots and is a belly lander so it was easy to for Horizon to say that the prop had been damaged by improper handling or bad landings. This was in the face of numerous reports of breakage from brand new units being fired up the first time.
The ones that this happened to were upset and after awhile most started replacing them with (much better) aftermarket props. After awhile it became about impossible to get them due to the demand.
It took a concerted effort from the RC community with lots of phone calls and emails pointing to at least 4 threads and dozens of posting on the problem. Horizon never admitted a problem but they did redesign the prop and anyone with a Radian merely had to email them and ask to have a replacement sent out for free.
Sending out replacement props is WAY cheaper than redesigning a battery box, AND thereby admitting they have a problem. Then they might be legally responsible for every Cub ever sold. Not a financially attractive position for them. They would be better off discontinuing the plane and redesigning a similar one and simply saying it was time to move on. Kind of a conundrum, eh?
Don't expect admission of the issue, probably they won't even acknowledge there is a problem. They NEVER EVER do.....never.
Then send them an email with a link to this thread.
If people buy the plane in droves and never complain about the OBVIOUS problems (not crash based) then they aren't motivated to fix it. Most folks just throw up their hands and mod the plane.
There was a similar problem with the Radian prop. It would spontaneously break even when brand new. That had the distinct possibility of sending high speed plastic into people or objects. Of course it was bought in droves by new pilots and is a belly lander so it was easy to for Horizon to say that the prop had been damaged by improper handling or bad landings. This was in the face of numerous reports of breakage from brand new units being fired up the first time.
The ones that this happened to were upset and after awhile most started replacing them with (much better) aftermarket props. After awhile it became about impossible to get them due to the demand.
It took a concerted effort from the RC community with lots of phone calls and emails pointing to at least 4 threads and dozens of posting on the problem. Horizon never admitted a problem but they did redesign the prop and anyone with a Radian merely had to email them and ask to have a replacement sent out for free.
Sending out replacement props is WAY cheaper than redesigning a battery box, AND thereby admitting they have a problem. Then they might be legally responsible for every Cub ever sold. Not a financially attractive position for them. They would be better off discontinuing the plane and redesigning a similar one and simply saying it was time to move on. Kind of a conundrum, eh?
